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At Genex Space, we are committed to providing high-quality educational content and services to our users. We understand that there may be occasions where a refund is necessary. This policy outlines the conditions under which refunds may be issued and the process for requesting a refund.

Full Refund

Requests for a full refund must be made at least 10 days before the scheduled start time of the program and must include a genuine reason for not attending.

Partial Refund

If you are unable to attend due to unforeseen circumstances, you may request a partial refund up to 5 days before the scheduled start time.

Refund Process

  1. Request Submission: To request a refund, please contact us at 8147619141 with your program details, reason for the refund, and any relevant information.
  2. Review and Approval: Our team will review your request within 3 business days and may ask for additional information or clarification if necessary.
  3. Refund Issuance: Once approved, refunds will be processed to the original method of payment within 10 business days. You will receive a confirmation email once the refund has been issued.

Non-Refundable Items

  1. Promotional Offers: Purchases made during promotional periods or using discount codes may not be eligible for a refund unless stated otherwise in the promotion terms and conditions.
  2. Customized Services: Personalized or customized services, including one-on-one coaching or tutoring, are not eligible for refunds once the service has commenced.

Exceptions and Special Circumstances

In cases of technical issues, account breaches, or other extraordinary circumstances, please contact our customer support team to discuss your situation. We are committed to ensuring a fair resolution.

Policy Updates

Genex Space reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

Thank you for choosing Genex Space. We appreciate your trust in us and strive to deliver the best educational experience possible.